Terms of sale
TERMS AND CONDITIONS OF SALE
We are available for any additional information at the following email address: hello@upgraade.me
Our store is hosted by Shopify, which provides us with the e-commerce platform that allows us to sell our products and services to you.
PURPOSE
These terms and conditions aim to define the procedures for placing orders, making payments, and delivering products between the website https://upgraade.me and the customer.
PRODUCTS
All products for sale on the website https://upgraade.me are offered while stocks last.
The products available on the site are described and presented as accurately as possible.
However, if any errors or omissions occur in this presentation, Graade cannot be held liable.
ORDER PROCESS
Customers may select items from our product range and add them to their "Cart."
By clicking the “Order” button, the customer finalizes the purchase of the items in the Cart.
They will then be required to provide us with their personal data (including payment details).
Before finalizing the order, the customer can view and edit the order details at any time.
Accepting these Terms and Conditions is mandatory to complete an order.
Otherwise, it will not be possible to purchase products on the website.
Placing an order constitutes a sales contract between the customer and the company, subject to the availability of the ordered products.
A confirmation email will be sent to the customer, confirming the order details.
SHIPPING AND DELIVERY
All our parcels are shipped via Colissimo and Mondial Relay services.
Shipping fees for any order placed within mainland France are fixed and indicated by the seller in the form completed at the time of the order.
The seller commits to processing the order within 14 days from the day following the order confirmation, unless otherwise stated. The indicated timelines are average processing, preparation, and shipping times (from warehouse dispatch).
They begin as soon as the order is confirmed.
DISPATCH
Unless otherwise specified, all purchased items are shipped within 14 working days after the order.
During busy periods, delivery may take up to 3 weeks.
If you have not received your order after 30 days, please contact us at hello@upgraade.me
LIABILITY
Graade is not liable for any loss or damage if such loss or damage is due to force majeure, to the unforeseeable act of a third party, or if it is attributable to the customer.
If the customer’s shipping address is incorrect, Graade cannot be held responsible for any loss of the order.
If no email address is provided when the order is placed and the parcel is returned due to missing information, Graade shall not be considered at fault.
If the customer still wishes to receive the order, the reshipping costs will be at their expense.
RIGHT OF WITHDRAWAL
According to Article L.121-20 of the French Consumer Code, every consumer has a period of 14 days to exercise their right of withdrawal without having to justify any reason or pay any penalties, except for return shipping costs.
If this period ends on a Saturday, Sunday, or public holiday, it is extended until the next working day.
Products must be returned in their original packaging and condition, along with the order number.
They must be returned to the following address:
Dorian Boursier
17 Rue d'Edimbourg
75008 Paris, France
PRICES AND PAYMENT TERMS
All product prices are displayed in euros.
For orders destined outside the European Union, customs duties must be paid by the customer upon delivery.
SECURE PAYMENT
Payment is due immediately upon ordering and is made by credit card via the secure payment provider Shopify payments.
The information transmitted is encrypted using industry best practices and cannot be read during transport over the network.
Once payment is initiated by the customer, the transaction is immediately debited after verification.
In accordance with Article L.132-2 of the French Monetary and Financial Code, the commitment to pay by card is irrevocable.
By providing banking details during the sale, the customer authorizes the seller to debit their card for the agreed amount.
The customer confirms that they are the legal holder of the card and are legally entitled to use it.
We do not have access to your card numbers or credentials. All transactions are secured via SSL encryption, ensuring both the identity of the payment provider and the confidentiality of your data.
Payment in installments is not accepted.
WARRANTIES AND AFTER-SALES SERVICE
All products sold on the website are covered by the legal guarantee of conformity (Article L211-4 of the French Consumer Code), allowing the customer to return any defective or non-compliant products.
Article L211-4 of the French Consumer Code: The seller is required to deliver goods that conform to the contract and exist at the time of delivery.
For any non-compliant product, you can contact us at: hello@upgraade.me so we can find a solution.
INTELLECTUAL PROPERTY
All elements of the website, including the underlying technology, are protected by copyright, trademark, or patent laws.
Likewise, all trademarks, logos, designs, and models displayed on the website are the exclusive property of Graade.
They may not be used without authorization and any unauthorized use constitutes infringement.
Last updated: June 26, 2025