Shipping and return
SHIPPING POLICY
SHIPPING LOCATIONS
TO FRANCE
- HOME DELIVERY via Colissimo - 2-3 days delivery
- DELIVERY TO PICK-UP POINT via Mondial Relay - 3-6 days delivery
TO EUROPEAN UNION - SWITZERLAND - UNITED KINGDOM
- HOME DELIVERY via LaPoste Colissimo - 3-4 days delivery
TO EASTERN EUROPE
- HOME DELIVERY via LaPoste Colissimo - 2-8 days delivery
INTERNATIONAL
- HOME DELIVERY via LaPoste Colissimo - 5-15 days delivery
SHIPPING INFORMATIONS
We aim to process and ship all orders within 2-3 working days.
As soon as your order has been dispatched, you will receive an email notification that will include the relevant tracking information.
Once an order has been completed, we cannot change the shipping address.
INTERNATIONAL SHIPPING INFORMATION
All international shipments are sent DDU (delivery duty unpaid), customers are responsible for any import charges at their customs border.
RETURN/EXCHANGE POLICY
RIGHT OF WITHDRAWAL
According to Article L.121-20 of the French Consumer Code, every consumer has a period of 14 days to exercise their right of withdrawal without having to provide any reason or pay any penalties, except for return shipping costs.
If this period ends on a Saturday, Sunday, or public holiday, it is extended until the next working day.
Products must be returned in their original packaging and condition. (The item must not be worn except for fitting, nor perfumed, nor washed.)
To arrange a return, please contact us here.
WARRANTIES AND AFTER-SALES SERVICE
All products sold on the website are covered by the legal guarantee of conformity (Article L211-4 of the French Consumer Code), allowing the customer to return defective or non-compliant products.
Article L211-4 of the French Consumer Code: The seller is required to deliver goods that conform to the contract and that exist at the time of delivery.
For any non-compliant product, please contact us.